Refund Policy

Hybrid Management Sdn Bhd (Registration No. 1353797-P) (“Hybrid Management”) reserves the right to limit and/or refuse entries without assigning any reason thereof. 

Participants will be eligible for a full refund within 24 hours after payment is made, provided a reasonable excuse is given. After 24 hours, the organizers reserve the right to reject any request for refunds. Once the registration form has been duly processed, there will be no fee refund for those who fail to turn up for the race and/or withdraw from it. 

Individual race entries are non-transferable. Any person doing so will be held responsible in case of an accident arising from or provoked by the other person during the race. The organiser reserves the right to exclude both parties from future events. 

Changes to team relay members are permitted until registration closing date. An admin fee of S$15 applies per change of person. 

The organiser will not be responsible for any disputes arising from incomplete/wrong entry details given by the participants. The race registration will only be confirmed when full payment of the race registration fee has been made.

Entries after the registration closing date will not be entertained. 

The participant must ensure the provided race details are correct upon receipt of the race confirmation email and report any discrepancies within 48 hours of submission of the entry form to the organiser. Any changes thereafter are subjected to an admin charge. 

Upgrade of a race entry is permitted until the registration closing date. 

Downgrade of race entry is permitted until registration closing date. There will be no refund of the fee difference. All participants must collect their race kit. Participants who fail to do so will not be allowed to race on race day. 

If you have any questions, we’re here to help. Contact us at: registration@neptunex113.com